Book early

The activities we offer depend on the availability of different companies, so we recommend you to make your booking at least 3 days before your trip (one week in high season). Your early booking allow us to check and guarantee the availability of services. 

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Advance payment

All reservations require an advance payment, which correspond to a percentage of the total cost per person, and is specified in the information of each activity. 

Once you book your reservation, either by telephone or online, this will be confirmed and transmitted to the companies that provide the service until the advance payment has been settled. For this reason, we recommend to pay as soon as possible to ensure the availability of services. You can pay in cash, cash deposit at the bank or interbank transfer.

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Payment

The total amount must be paid before taking the tour (cash only).

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Cancellations

In case of canceling a reservation, 50% of the advance payment will be returned until 5 days before the day of the activity. If the cancellation is made after this time, the advance can not be returned because many activities require the purchase and preparation of equipment and / or food, as well as logistics coordination, all of which has a cost that must be covered.

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Weather conditions

We recomend you to check the weather before your trip, for your convenience you can do it Here 

Some activities can be modified or cancelled according to the weather conditions (examples: storms, rains, north winds, among others). In such cases, we will seek to reschedule the activity to the closest possible date or return the payment of the activity.

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Availability of the activity by season

Some activities are not available throughout the year (example: whale shark or gray whale tour) or have modifications in some season of the year (example: Espiritu Santo Island tour), so please read the dates and details in each case.

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Finally, if you have any questions or comments about your trip, do not hesitate to contact us. We are here to serve you the best!

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